Frequently Asked Questions
Everything you need to know about your Aurora Crate experience.
When will my Aurora Crate ship?
Subscription boxes ship between the 15th and 20th of every month. Once your crate leaves our warehouse, you will receive a tracking number via email.
Can I return or exchange items from my box?
Due to the curated nature of our boxes, we do not accept returns on full crates. However, if an item arrives damaged, please contact us within 14 days for a replacement.
How do I choose my apparel size?
You can select your size in your account profile. We offer a range from XS to 4XL. If you need to update your size, please do so before the 1st of the month.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for both subscriptions and one-time purchases.
Do you ship internationally?
Yes, we ship to over 25 countries! International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I cancel my subscription?
You can cancel your subscription at any time through your customer dashboard. To avoid being charged for the next box, please cancel at least 48 hours before your renewal date.